28 Silvers at the Singapore Health Quality Service Awards

ECON Healthcare Group garnered 28 awards in the Silver Quality Service Award Category at the Singapore Health Quality Service Awards 2017

Honouring our healthcare professionals who have delivered quality care and excellent service to patients

ECON Healthcare Group garnered 28 awards in the Silver Quality Service Award Category at the Singapore Health Quality Service Awards 2017. Held on Tuesday, 17th of
January 2017, at the University Cultural Centre, Kent Ridge, the ceremony was attended by 26 public healthcare institutions, community hospitals, agencies from the Intermediate and LongTerm Care (ILTC) sector and private healthcare institutions nationwide.

Ms Ong Hui Ming (Executive Director, ECON Healthcare Group
receives the awards from Mr Chee Hong Tat (Minister of State, Ministry of Communications and Information, Ministry of Health) at the Singapore Health Quality Service Awards 2017; with the team from ECON Healthcare Group. ) The 28 Silver Awards were presented to the nursing, rehabilitation, kitchen and administrative staff of ECON Healthcare Group by Mr Chee Hong Tat, Minister of State, Ministry of Communications and Information, Ministry of Health. ECON Healthcare Group achieved the distinction of having the most award wins for Nursing Home staff in the ILTC sector. These awards are a testament to our well-deserving staff who have been diligently working towards excellence in service quality and care every day. This achievement is nothing less than a team effort with great contributions from everyone in our team. To date, ECON Healthcare Group has garnered 81 Singapore Health Quality Service Awards since 2012. Organised by the SingHealth Duke-NUS Academic Medical Centre since 2011, the Singapore Health Quality Service Award is Singapore’s first dedicated platform to honour healthcare professionals who have delivered quality care and excellent service to patients. Each year, the event draws strong participation from public and private healthcare institutions, community hospitals and the Intermediate and Long-Term Care (ILTC) sector. Our team at ECON Medicare Centre and Nursing Home also earned a Service Quality Team Award for Clinical Quality Improvement at the Intermediate and Long Term Care (ILTC) Excellence Awards 2016 for a ‘Language Training Programme’ in September. The ‘Language Training Programme’ was designed to improve staff proficiency in local languages such as basic Mandarin by incorporating elements of interactivity and technology. The programme significantly improved our nursing home care staff’s ability to converse in Mandarin and enabled the delivery of more person-centric and dignified care by speaking a common language with the residents. At the same event, four nursing staff from ECON Medicare Centre and Nursing Home were also awarded Silver Individual Service Quality Awards.
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